Privacy Policy

Information We Collect

Information You Provide Voluntarily

We may collect personal information that you voluntarily submit when you:

• Complete a contact form
• Request information about our services
• Schedule a consultation or assessment
• Contact us by phone, email, or text message
• Apply for employment opportunities

The information collected may include:

• Name, phone number, email address, and mailing address
• Information related to care needs or service inquiries
• Employment-related information submitted through job applications

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, and similar technologies, including:

• IP address, browser type and version
• Device type and operating system
• Pages viewed and time spent on pages
• Referral sources and search terms
• Website usage and interaction data

How We Use Information

We may use collected information for the following purposes:

• Responding to inquiries and requests
• Providing information about our home care services
• Scheduling consultations and assessments
• Communicating with prospective clients, caregivers, and applicants
• Improving website functionality and user experience
• Monitoring website performance and security
• Conducting analytics and marketing activities
• Complying with legal, regulatory, and contractual obligations

Website Analytics, Cookies, and Advertising

Like many healthcare and home care organizations, we use cookies and third-party technologies to improve website performance and better understand visitor behavior.

These technologies may include:

• Google Analytics
• Google Ads and conversion tracking
• Meta (Facebook and Instagram) advertising tools
• Call-tracking and lead-tracking services
• Other analytics and marketing platforms

These providers may collect information about your interactions with our website through cookies, pixels, tags, and similar technologies. Information collected may be used to measure advertising effectiveness, improve website functionality, and deliver relevant advertisements.

You may adjust your browser settings to refuse cookies; however, some website features may not function properly if cookies are disabled.

Text Messaging Communications

If you provide your mobile phone number, we may contact you via text message regarding service inquiries, appointment scheduling, follow-up communications, customer service matters, or employment-related communications.

Message frequency may vary. Standard message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP to any message.

Information Sharing and Disclosure

Advantage Home Care does not sell, rent, or trade personal information to third parties for their independent marketing purposes. We may share information with:

• Service providers that assist with website hosting, analytics, communications, and business operations
• Professional advisors, auditors, or legal representatives when necessary
• Government agencies or regulatory authorities when required by law
• Successors or affiliates in connection with a merger, acquisition, or business reorganization

All third-party service providers are expected to maintain appropriate safeguards for personal information.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect personal information, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

Retention of Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent
• Request information regarding how your personal information is used

To exercise any applicable privacy rights, please contact us using the information below.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external websites. We encourage users to review the privacy policies of any third-party sites they visit.

Children’s Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children through our website. If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page with a revised effective date. Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Information